GetLeverage Refund & Cancellation Policy

Last updated: August 26, 2025

The reputation and success of GetLeverage rests on making you satisfied with our services. We value our relationship with you and are committed to providing clear terms for refunds, cancellations, and service guarantees.

Service Guarantees

30-Day Money-Back Guarantee

We stand behind the quality of our AI-powered marketing and automation services. If you are not satisfied with our services within your first 30 days, we will provide a full refund of your monthly service fees paid during that period, excluding any advertising spend or third-party costs.

Performance Guarantees

Where specific performance guarantees are offered (such as lead generation targets), and we fail to meet those guarantees within the specified timeframe, we will continue providing services at no additional cost until the guarantee is met, or provide a refund as specified in your service agreement.

Subscription Services

Monthly Subscriptions

Cancellation: Monthly subscriptions may be canceled at any time by providing written notice to [email protected] at least 3 business days before your next billing date
Refunds: Monthly subscriptions are not eligible for partial refunds once the billing period has begun, except as provided in our money-back guarantee
Service through billing period: Canceled subscriptions remain active through the end of the current billing period

Fixed-Term Subscriptions

Early termination: Fixed-term subscriptions (3, 6, or 12-month agreements) cannot be canceled early except for cause or as specified in your service agreement
Non-refundable: Fixed-term subscriptions are non-refundable after the 30-day money-back guarantee period expires
Auto-renewal: Fixed-term subscriptions will automatically renew for the same term unless canceled with 30 days written notice before expiration

Setup and Onboarding Fees

Setup fees and onboarding costs are refundable only within the first 30 days and only if services have not been delivered or implemented
Once setup and onboarding work has commenced, these fees become non-refundable

Advertising Spend and Third-Party Costs

Non-Refundable Costs

The following costs are never refundable under any circumstances:

Advertising spend on platforms like Google Ads, Facebook Ads, etc.
Third-party software licenses or tools purchased on your behalf
Payment processing fees from Stripe or other payment processors
SMS messaging costs and carrier fees
Domain registration or hosting fees purchased for your account

Advertising Account Issues

If advertising accounts are suspended or banned through no fault of GetLeverage, we are not responsible for lost advertising spend or performance impacts, but we will work with you to resolve the issue and may provide service credits at our discretion.

Refund Process

How to Request a Refund

Submit written request to [email protected]
Include account information and reason for refund request
Provide supporting documentation if claiming performance guarantee failure
Allow 5-7 business days for review and response

Refund Timeline

Approval notification: Within 7 business days of request
Processing time: 7-14 business days after approval
Credit to original payment method: Refunds will be credited to the same payment method used for the original purchase

Refund Reductions

Approved refunds may be reduced by:

Payment processing fees (typically 2.9% + $0.30 per transaction)
Any completed work or deliverables that cannot be returned
Pro-rated usage of services during the refund period

Service Cancellation

Immediate Cancellation Rights

You may cancel immediately without penalty for:

Material breach of our Terms of Service by GetLeverage
Failure to provide services as agreed
Within the first 30 days under our money-back guarantee

Standard Cancellation Process

Written notice required: Email [email protected]
Minimum notice period: 3 business days for monthly subscriptions, 30 days for fixed-term
Confirmation provided: We will confirm receipt of cancellation within 48 hours
Data retention: Your data will be retained for 90 days after cancellation for potential reactivation

What Happens After Cancellation

Service access: Continues through the end of your current billing period
Data export: Available upon request within 90 days of cancellation
Account reactivation: Available within 90 days; after 90 days, requires new setup

Special Circumstances

Force Majeure

We are not liable for service interruptions or cancellations due to circumstances beyond our control, including but not limited to:

Natural disasters or emergencies
Internet service provider outages
Third-party platform changes or shutdowns
Government regulations or restrictions

Account Termination by GetLeverage

If we terminate your account for breach of our Terms of Service:

No refunds will be provided for the current billing period
You will be invoiced for any unpaid balances
Service access will be immediately suspended

Chargebacks and Disputes

Contact us first: We encourage resolving billing disputes directly before initiating chargebacks
Chargeback consequences: Accounts with disputed charges may be suspended pending resolution
Service restoration: Additional fees may apply to restore services after chargeback resolution

Limited Refund Exclusions

Services Not Eligible for Refunds

Custom development work completed to your specifications
Services used for more than 90 days (outside of performance guarantees)
Training or consulting services already delivered
Services terminated due to customer violation of our Terms of Service

One-Time Products and Services

Digital products, templates, and downloadable materials are final sale after delivery
One-time consulting or audit services are non-refundable once completed
Custom integrations or technical work are non-refundable once implemented

Contact and Support

Getting Help

Before requesting a cancellation or refund, we encourage you to contact our support team:

Email: [email protected]
Phone: (832) 241-3939
Business hours: Monday-Friday, 9 AM - 6 PM Central Time

Our team is committed to resolving issues and ensuring your success with our services.

Escalation Process

If you're not satisfied with the initial response to your refund request:

Request escalation to management via email
Provide detailed explanation of your concerns
Allow 5 additional business days for management review

Legal and Final Terms

This Refund & Cancellation Policy is incorporated into and governed by our Terms of Service. In case of conflict, the Terms of Service will control.

We reserve the right to modify this policy at any time with 30 days notice to existing customers. Changes will be effective immediately for new customers.

Some refund limitations may not apply in certain jurisdictions. This policy does not limit any statutory rights you may have as a consumer.