GetLeverage, LLC

Terms of Service

Effective Date: May 1, 2026

Welcome to https://getleverage.app. These Terms of Service ("Agreement") govern your use of the website and services provided by GetLeverage, LLC ("GetLeverage," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by this Agreement. If you do not agree, do not use our Services.

1. Acceptance and Eligibility

By using our Services, you represent and warrant that you are (i) at least 18 years old, (ii) located in the United States, (iii) authorized to enter into a binding agreement on behalf of yourself or your business, and (iv) not a competitor using our Services for competitive intelligence purposes.

We reserve the right to update this Agreement at any time. Material changes will be communicated with reasonable advance notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated terms.

2. Services Description

GetLeverage provides done-for-you AI-powered business automation services for local service businesses. Our current core services include:

• AI Voice Employees: Custom-scripted AI phone agents that answer inbound calls on your behalf, 24/7 or after-hours, capture lead information, and deliver full call transcripts to you

• AI Chat Employees: Conversational chat widgets installed on your website that engage visitors, answer questions, and capture lead contact information

• Review Automation: Automated review request systems and AI-generated responses to Google reviews

• CRM and Pipeline Management: Contact management, conversation inbox, and lead pipeline tools (Professional and Elite plans)

• Appointment Booking: AI-driven booking flows with automated reminders (Elite plan)

• Database Reactivation: Automated outreach to past customers to generate repeat business (Elite plan)

• Workflow Automation and Newsletters: Advanced automations and AI-generated newsletters (Elite plan)

GetLeverage may also offer additional services in the future, including but not limited to search engine optimization (SEO), paid advertising management, and vertical-specific marketing programs. Any such services will be governed by this Agreement and any applicable addenda or service-specific terms provided at the time of purchase.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account. You may not share account access with unauthorized third parties or transfer your account without our prior written consent.

We reserve the right to suspend or terminate accounts that violate this Agreement, in our sole discretion.

4. Subscription Plans and Fees

4.1 Plan Tiers

We currently offer three subscription plans: Essential ($397/month), Professional ($697/month), and Elite ($997/month). Annual billing options are available at a discounted rate equivalent to two months free. Plan details, features, and pricing are described at https://getleverage.app/pricing and are subject to change with reasonable notice.

4.2 Setup Fees

Each plan requires a one-time setup fee ($500 for Essential, $750 for Professional, $1,000 for Elite). Setup fees are due at the time of sign-up and are non-refundable. Setup work commences immediately upon receipt of payment.

4.3 Monthly Usage Credits

Each plan includes a monthly credit allowance that covers AI usage, phone calls, and applicable messaging costs. Credit allowances are $50/month (Essential), $100/month (Professional), and $150/month (Elite). Credits do not roll over month to month. If your usage exceeds your included credits, additional credits may be purchased and do not expire. See our full rate schedule and real-world usage examples at https://getleverage.app/usage.

4.4 Payment

Subscriptions are billed monthly or annually, beginning on the date payment is received. Payments are processed through Stripe. You authorize us to charge your payment method on file for all applicable fees. Failure to maintain a valid payment method may result in service interruption.

5. Subscription Term and Cancellation

All subscriptions are month-to-month unless you have selected annual billing. Monthly subscriptions may be canceled at any time by providing written notice to [email protected] at least 3 business days before your next billing date. Annual subscriptions are paid upfront and are not subject to early cancellation refunds, except as provided in our Refund and Cancellation Policy.

Upon cancellation, your Services remain active through the end of your current billing period. We will retain your data for 90 days after cancellation to allow for reactivation or data export. After 90 days, account data may be permanently deleted.

6. Client Responsibilities and Acceptable Use

6.1 Content and Compliance

You are responsible for all content, scripts, and information you provide to us for configuring your AI employees. You represent that you have the right to use all such materials and that their use in our Services will not violate any applicable law or third-party rights.

6.2 AI Communications

Our AI systems communicate with your customers on your behalf. You acknowledge and agree that:

• You are responsible for the accuracy and appropriateness of all AI-generated communications sent under your account

• You will ensure your customers have provided appropriate consent to receive automated communications, including AI voice calls and text messages, as required by applicable law (including the TCPA and any applicable state laws)

• You will comply with all applicable laws regarding call recording, AI disclosure, and automated messaging in your jurisdiction

• You will notify callers that calls may be recorded where required by law

6.3 Prohibited Uses

You agree not to use our Services to:

• Send unsolicited communications or spam

• Violate any applicable law or regulation

• Impersonate any person or entity

• Transmit harmful, fraudulent, or deceptive content

• Interfere with or disrupt our platform or infrastructure

• Reverse engineer, scrape, or copy our systems or content

• Use the Services for purposes competitive with GetLeverage

7. Intellectual Property

7.1 Our Property

All intellectual property rights in our platform, software, AI configurations, templates, processes, and content are owned by GetLeverage or our licensors. Your use of our Services does not transfer any ownership rights to you.

7.2 Your Content

You retain ownership of content, data, and materials you provide to us. You grant GetLeverage a limited license to use your content solely to configure, deliver, and improve the Services during the term of your subscription.

7.3 AI Configurations

The custom AI voice scripts, chat flows, and automation configurations we build for your business are developed by GetLeverage using our proprietary methods. Upon cancellation, we will provide you with the substantive content of your AI scripts upon request, but the underlying platform configurations, workflows, and technical implementations remain our intellectual property.

8. AI and Automated Services

Our Services include artificial intelligence and automated communication systems. You acknowledge and agree that:

• AI systems may not be 100% accurate and should be monitored

• We make no guarantees about the performance, accuracy, or results of AI-generated communications

• We provide AI services "as-is" without warranties regarding specific outcomes

• You remain solely responsible for the content and legal compliance of all AI-generated communications sent on your behalf

• We may periodically update or modify AI systems to improve performance, which may alter the behavior of your configured AI employees

9. Mobile Messaging Terms

Our platform may send SMS notifications, alerts, and service communications to you and, through your configured services, to your customers who have opted in. You agree to comply with all applicable laws governing automated text messaging, including obtaining proper opt-in consent from your customers before enrolling them in any SMS program. You can cancel SMS communications from us by texting STOP. Text HELP for support. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

10. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with the Services, and to use such information only for the purposes of this Agreement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GETLEVERAGE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF REVENUE, PROFIT, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO GETLEVERAGE IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

13. Indemnification

You agree to indemnify, defend, and hold harmless GetLeverage and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your use or misuse of the Services; (ii) your violation of this Agreement; (iii) your violation of any applicable law; or (iv) AI-generated communications sent on your behalf.

14. Dispute Resolution

14.1 Governing Law

This Agreement is governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes not resolved through arbitration shall be brought in state or federal courts located in Harris County, Texas.

14.2 Arbitration

At GetLeverage’s sole discretion, any dispute, claim, or controversy arising out of or relating to this Agreement may be submitted to binding arbitration under the rules of the American Arbitration Association, conducted in Texas by a single arbitrator. The arbitrator’s decision shall be final and binding and may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver

ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR CLASS-WIDE ARBITRATION. BY USING OUR SERVICES, YOU ALSO WAIVE THE RIGHT TO A JURY TRIAL.

14.4 Time Limit

Any claim arising out of or relating to this Agreement must be commenced within one (1) year after the cause of action arose, or it is permanently barred.

15. Termination

We may suspend or terminate your access to the Services at any time, for any reason, with or without notice, including for breach of this Agreement. Upon termination, your right to access the Services ceases immediately. Provisions that by their nature should survive termination (including intellectual property, indemnification, limitation of liability, and dispute resolution) will continue in effect.

16. General Provisions

• Entire Agreement: This Agreement, together with our Privacy Policy and Refund & Cancellation Policy, constitutes the entire agreement between you and GetLeverage regarding the Services.

• Severability: If any provision of this Agreement is found invalid or unenforceable, the remaining provisions continue in full force.

• No Waiver: Our failure to enforce any provision of this Agreement shall not be deemed a waiver of our right to do so later.

• Assignment: You may not assign your rights under this Agreement without our prior written consent. We may assign our rights freely.

• No Agency: This Agreement does not create a partnership, joint venture, or agency relationship between you and GetLeverage.

17. Contact

GetLeverage, LLC

825 Town and Country Ln Ste 1200, Houston TX 77024
Email: [email protected]

Phone: (832) 241-3939

Website: https://getleverage.app